Seaworld99 is committed to protecting your personal data. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the rights you hold over your own data.
Last Updated: 1 January 2026Seaworld99 ("we", "us", "the Platform", "Seaworld99") operates the online gaming and sports betting platform accessible at seaworld99.cam. We are committed to protecting the privacy and personal data of all users who access and use our Services.
This Privacy Policy ("Policy") describes how Seaworld99 collects, receives, stores, uses, shares, and protects personal information provided by or collected from users ("you", "Player", "User") in connection with your use of our platform, including our website, mobile interfaces, customer support channels, and any associated services.
Important: By registering an account, accessing our platform, or otherwise using any of our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal data as described herein. If you do not agree with this Policy, you should not use the Seaworld99 platform.
This Policy should be read in conjunction with our Terms & Conditions, which govern the overall use of the Seaworld99 platform. In all matters relating to personal data, this Privacy Policy takes precedence.
Seaworld99 operates under international licensing frameworks. Our data handling practices are designed to comply with applicable international data protection standards. Malaysian users should note that Malaysia's Personal Data Protection Act 2010 (PDPA) sets standards for the processing of personal data in commercial transactions — while our operations fall under international licensing jurisdiction, we have aligned our data practices to be consistent with PDPA principles as a matter of good practice and respect for our Malaysian user base.
For the purposes of this Privacy Policy, the following definitions apply:
Seaworld99 collects personal data that is necessary and proportionate to the Services we provide. The categories of personal data we collect are described below.
When you create an account, we collect: full legal name, date of birth, nationality, residential address (including city — e.g., Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam), email address, and phone number. This data is necessary to establish and maintain your account.
To comply with our licensing obligations and prevent financial crime, we collect identity verification documents including: government-issued photo ID (e.g., Malaysian National Identity Card / MyKad, passport), proof of residential address, and proof of payment method ownership. Document scans or photographs submitted for KYC purposes are stored securely and used solely for verification.
We collect information related to your deposits and withdrawals, including: transaction amounts in MYR, payment method used (e.g., Touch 'n Go eWallet, DuitNow, FPX, Maybank2U, CIMB Clicks, Boost, GrabPay), transaction timestamps, and transaction reference numbers. We do not store full card numbers or bank account credentials — these are handled by your payment provider.
We record your activity on the platform including: games played, bets placed (including sports betting markets such as EPL, Liga Super Malaysia, UFC), bet amounts, outcomes, bonus activity, session duration, and game preferences. This data is used for account management, bonus administration, responsible gambling monitoring, and fraud prevention.
We automatically collect technical data when you use our platform, including: IP address, device type and model, operating system, browser type and version, screen resolution, time zone, and referring URL. This data is used for security monitoring, fraud detection, and platform performance optimisation.
When you contact our customer support team — whether via live chat, email, or any other channel — we retain records of those communications, including chat transcripts, the nature of your query, and the resolution provided. This data is used for quality assurance, training, and dispute resolution.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Name, DOB, MyKad / Passport | Account registration, KYC verification |
| Contact | Email, phone, address | Account management, support, notifications |
| Financial | Transaction amounts, payment method | Payment processing, fraud prevention |
| Gaming Activity | Bets, game history, session data | Service delivery, responsible gambling |
| Technical | IP address, device, browser | Security, fraud detection, analytics |
| Communications | Chat logs, support emails | Quality assurance, dispute resolution |
Seaworld99 collects personal data through the following means:
Seaworld99 processes your personal data on the following legal bases:
Seaworld99 uses your personal data solely for lawful purposes that are consistent with the reasons it was collected. Specific uses include:
To create, maintain, and manage your Seaworld99 account; to process deposits and withdrawals in MYR via your chosen payment method; to administer bonuses and loyalty programme rewards; and to verify your identity in compliance with KYC requirements.
To monitor gaming activity patterns that may indicate problem gambling behaviour; to apply deposit limits, session limits, or cooling-off periods as set by you or as required under our responsible gambling obligations; and to reach out proactively where our systems identify concerning patterns.
To detect, investigate, and prevent fraudulent transactions, multiple account registrations, bonus abuse, money laundering, and other prohibited activities. Technical data such as IP addresses and device fingerprints are used to identify suspicious access patterns.
To respond to your enquiries, resolve disputes, process complaints, and provide after-sales support via live chat, email, and other channels in English, Bahasa Melayu, and Chinese.
To analyse usage patterns and player feedback in aggregate (non-personally-identifiable) form to improve the quality, reliability, and range of our Services.
Where you have provided consent, to send you promotional communications about bonuses, new games, and platform updates. You may opt out of marketing communications at any time by contacting our support team — opting out does not affect your ability to use the platform.
We do not sell your personal data. Seaworld99 does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances.
Seaworld99 does not share your personal data with third parties except in the following defined circumstances:
We share necessary transaction data with payment processors and financial institutions (including eWallet providers such as Touch 'n Go and Boost, and banking partners such as Maybank, CIMB, and Public Bank) solely for the purpose of processing your deposits and withdrawals. These providers are contractually bound to handle your data securely and only for the specified purpose.
We share identity document data with accredited third-party KYC verification service providers to fulfil our licensing obligations. These providers operate under strict data processing agreements and applicable data protection standards.
We work with technology providers (including cloud hosting, platform software, and game studio partners) who may have access to personal data in the course of providing their services to Seaworld99. All such partners are bound by contractual data processing obligations that limit their use of your data to agreed purposes.
We may disclose personal data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so — for example, in response to a valid court order, regulatory investigation, or anti-money laundering inquiry. In such cases, disclosure is limited to the information specifically required.
In the event of a merger, acquisition, or sale of all or part of Seaworld99's business, personal data held by Seaworld99 may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms applicable to your data under new ownership.
Seaworld99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable licensing and legal obligations.
After the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.
Seaworld99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security measures include:
While Seaworld99 takes all reasonable steps to protect your data, no internet-based platform can provide an absolute guarantee of security. We strongly recommend that you use a strong, unique password for your Seaworld99 account and enable any available two-factor authentication options.
In the event of a data security breach that is likely to result in a risk to your rights or interests, Seaworld99 will notify affected users without undue delay and take all reasonable remedial steps.
Seaworld99 uses cookies and similar tracking technologies on our platform to deliver a functional, personalised, and secure user experience. The types of cookies we use are described below.
These cookies are essential for the operation of our platform. They enable core functions such as user authentication, session management, fraud prevention, and security features. These cookies cannot be disabled without preventing core platform functionality.
These cookies remember your preferences and settings — such as language preference, currency display (MYR), and remembered login information — to personalise your experience on return visits.
We use analytics cookies to collect aggregated, anonymised data about how users interact with our platform — including pages visited, session duration, and game preferences. This data is used to improve the quality and performance of our Services. We do not use analytics data to build individual user profiles for advertising purposes.
You can control and delete cookies through your browser settings. Note that disabling certain cookies may impair platform functionality. The specific steps for managing cookies vary by browser — please refer to your browser's help documentation for guidance.
Subject to applicable law and our licensing obligations, you have the following rights in relation to your personal data held by Seaworld99:
You have the right to request a copy of the personal data we hold about you, together with information about how it is being processed. We will respond to access requests within 30 days of receipt.
You have the right to request that we correct any inaccurate or incomplete personal data we hold about you. Some data corrections may require additional verification to protect account security.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent. This right is subject to our legal retention obligations — for example, transaction and KYC records required under anti-money laundering law cannot be deleted before the applicable minimum retention period expires.
You may request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or object to a particular use pending investigation.
You have the right to object to the processing of your personal data where we are relying on legitimate interests as our legal basis. Where you object to the use of your data for direct marketing purposes, we will cease such processing immediately.
Where data is processed on the basis of your consent or for the performance of our contract with you, you may request that we provide your data in a structured, commonly used, and machine-readable format.
Exercising Your Rights: To exercise any of the rights described above, please contact our support team via live chat or email (plain text, not a link): [email protected]. We may ask you to verify your identity before processing your request to protect the security of your account. We will respond to all valid requests within 30 days.
Seaworld99 strictly enforces a minimum age requirement of 21 years for all registered users. Our platform is not directed at, and does not knowingly collect personal data from, any individual under the age of 21. Age verification is conducted as part of the mandatory KYC process before any withdrawal is permitted.
Where Seaworld99 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. All funds deposited will be returned in accordance with applicable procedures.
If you believe that a minor has registered an account on Seaworld99, please contact our support team immediately at [email protected] (plain text — not a clickable link) so that we may investigate and take appropriate action.
The Seaworld99 platform integrates with third-party services including payment processors, game software providers, and analytics tools. These third parties operate under their own privacy policies and data practices, for which Seaworld99 is not responsible. We recommend reviewing the privacy documentation of any payment service provider you use — including Touch 'n Go eWallet, Boost, GrabPay, and your bank — to understand how they handle your transaction data.
Seaworld99 does not operate social media accounts linked from this platform. Any pages bearing the Seaworld99 name on third-party social media platforms are not operated or endorsed by us unless explicitly stated. Be cautious of unofficial communications purporting to be from Seaworld99 on external platforms.
Seaworld99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our Services. The "Last Updated" date at the top of this page will be revised whenever material changes are made.
Where changes are material — meaning they significantly affect your rights or how your data is used — Seaworld99 will provide notice via a prominent announcement on the platform and, where practicable, by email to your registered address, at least 14 days before the changes take effect.
Your continued use of the Seaworld99 platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you should cease using the platform and contact support to close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact Seaworld99 through the following channels:
When submitting a data-related request, please include: your registered account username or registered email address, a description of your request, and any supporting information that may help us identify and process your query efficiently. We aim to acknowledge all privacy-related requests within 5 business days and provide a substantive response within 30 days.
Your privacy matters to Seaworld99. We treat every data request seriously and will never require you to justify why you are exercising your data rights. Our support team handles all privacy queries with full confidentiality.
Six commitments that define how Seaworld99 handles your personal data.
All data in transit between your device and Seaworld99 is protected by bank-grade 256-bit SSL/TLS encryption. Your personal and financial information cannot be intercepted in transmission.
Seaworld99 does not sell, rent, or trade your personal data to third-party marketers, advertisers, or data brokers — ever. Your information is used only for the purposes described in this Policy.
Internal access to personal data is restricted on a strict need-to-know basis. All access is logged and audited. No employee accesses player data without a documented, legitimate operational reason.
While operating under international licensing, Seaworld99 aligns its data handling practices with Malaysia's Personal Data Protection Act 2010 principles — including data minimisation, purpose limitation, and user rights of access and correction.
We retain data only for as long as legally required and operationally necessary. After applicable retention periods expire, personal data is securely deleted or anonymised — not kept indefinitely.
Access, rectification, erasure, restriction, objection, and portability rights are all supported. Submit a request via live chat or email and we will respond substantively within 30 days — no justification required.
Our support team is available 24/7 in English, Bahasa Melayu, and Chinese. Privacy queries are handled with full confidentiality and responded to within 30 days.